Figment Group will assist you in ordering the precise supplies you will need including dry gas, we bath solution, calibration pumps, breath alcohol testing forms, mouthpieces, etc. Supplies are of the highest quality and available for immediate shipping.
Ordering
Figment Group accepts orders by E-mail via our Online Supply Order Form. Simply click the Supply Order Form to place an order by E-mail. If you prefer to Fax— click the Supply Order Form and PRINT the Form then Fax to 1.219.324.4493.
As a convenience to our customers, Figment Group does not require a minimum order quantity or minimum order dollar amount on orders placed.
All orders placed are subject to approval by Lifeloc and Figment Group, Inc.
Payment
As a courtesy, Figment Group accepts Purchase Orders (P.O.s) as well as the following credit card payments: Visa, MasterCard, Discover.
When setting-up new accounts we require a credit card or purchase order number. Invoices are available two (2) business days after shipment of your order.
Shipping
Orders that are placed via Figment Group, Monday – Thursday are shipped next business day. Order placed on Friday are shipped out on the following Monday. Saturday, Sunday, and holidays days are not considered business days.
Shipping and handling charges are prepaid and added to your invoice. All orders are shipped via UPS or FedEx. On request, you may u
se your own UPS/FedEx account.
Neither FedEx or UPS will ship to P.O. Boxes. If this is your only available address then please E-mail us to place your order and supply a physical address for delivery purposes.
Estimated shipping and handling charges are calculated at time of online order placement. The invoice provided will reflect final charges.
Domestic customers may obtain a shipping and handling rate quotes by E-mailing us.
Dry gas tanks are considered Hazardous Materials. Hazardous material shipments incur additional charges which are included in the S&H rates given. Dry gas tanks cannot be shipped via US Mail services or to Post Offices boxes.
PLEASE NOTE THAT DRY GAS TANKS CANNOT BE RETURNED TO LIFELOC. All orders containing dry gas tanks are considered final.
As always, feel free to contact your Figment Group, Lifeloc Distributor, at 219.326.8880 or by E-mail.
Returns/Refund Policy
Please email orders@lifeloc.com to initiate returns. Returns must be received in new and unused condition, freight prepaid and Return Authorization number clearly marked on the package.
Lifeloc reserves the right to not issue credit to customers if product returned is not in new and unused condition.
If the return request is due to an error by Lifeloc or Figment Group, Inc.
For return requests due to defective merchandise or shipping errors please notify Lifeloc within 10 days of receipt of the shipment. Depending on circumstances, Lifeloc will make the appropriate arrangements to correct errors.
If you wish to return product for any other reason
Lifeloc may accept returned merchandise within 30 days of invoice date of shipment. Please contact Lifeloc for appropriate Return Authorization Number. Lifeloc does charge a restocking fee of 5% or $10 minimum for orders under $200.00.
Lifeloc does not accept product returns without appropriate RA number and is not obligated to credit product returned by customers without such authorization.
Lifeloc cannot accept returns of dry gas tanks due to hazardous materials regulations.
Note: For returns for Warranty or Service Repairs, please contact Lifeloc at 1.800.722.4872 or Figment Group, Inc.